Privacy Policy

Last Updated: 23/07/2026

1. Introduction

Taylor's Eye Witness Limited ("we", "us", "our") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect your personal data when you visit our website, place an order, contact us, or interact with our services.

We operate the official RÖSLE UK online store under licence from the RÖSLE brand owner.

This Privacy Policy applies to personal data collected through:

Our website;
Online purchases;
Customer service enquiries;
Marketing communications;
Age verification processes for age-restricted products;
Any other interactions with Taylor's Eye Witness Limited.

We process your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. About Us

The data controller responsible for your personal information is:

Taylor's Eye Witness Limited

Registered in England and Wales

Company Number: 00218517

5 Parkway Close
Sheffield
S9 4WJ
United Kingdom

Email: Sales@taylors-eye-witness.co.uk

Telephone: +44 (0)114 272 4221

3. Information We Collect

Information You Provide to Us

When you place an order, create an account, contact us or subscribe to marketing communications, we may collect:

Full name;
Billing address;
Delivery address;
Email address;
Telephone number;
Order details;
Payment information (processed securely by our payment providers);
Communication history with us.

Information Collected Automatically

When you visit our website, we may automatically collect:

IP address;
Browser type and device information;
Website usage information;
Pages visited;
Referral information;
Cookie identifiers.

Age Verification Information

Where you purchase an age-restricted product, we use Yoti, our third-party age verification provider, to verify that you are legally entitled to purchase the product.

Depending on the verification method used, Yoti may process information such as:

Your name;
Date of birth;
A government-issued identity document;
A facial image or biometric comparison where required by Yoti's verification process;
Confirmation that you are aged 18 or over.

Taylor's Eye Witness Limited does not receive copies of your identity documents or biometric information unless specifically required by law. We generally receive only the outcome of the verification (for example, confirmation that you have successfully met the required age threshold).

4. How We Use Your Information

We use your personal information for the following purposes:

Processing Orders

To:

Process and fulfil purchases;
Arrange delivery;
Provide order confirmations and updates;
Manage returns, refunds and guarantee claims.

Customer Service

To:

Respond to enquiries;
Provide support;
Handle complaints;
Assist with product queries.

Website Improvement

To:

Improve website performance;
Understand customer behaviour;
Improve our products and services;
Prevent fraud and misuse.

Age Verification

Where you purchase age-restricted products, we use your information to:

Verify that you are aged 18 or over;
Comply with UK legislation relating to bladed articles;
Prevent fraudulent or unlawful purchases.

This verification is carried out using Yoti's secure age verification services.

Marketing

Where you have provided consent, we may send:

Product updates;
Special offers;
News and promotions.

You may unsubscribe at any time.

5. Legal Basis for Processing

Under UK GDPR we rely on the following lawful bases:

Contract

To process your orders and provide customer services.

Legal Obligation

Including:

Accounting obligations;
Fraud prevention;
Compliance with legislation governing age-restricted products.

Legitimate Interests

Including:

Improving our website;
Preventing fraud;
Protecting our business;
Ensuring products are supplied only to customers legally entitled to purchase them.

Consent

Where required for marketing communications and non-essential cookies.

6. Payment Information

Payments are processed securely through third-party payment providers.

Taylor's Eye Witness Limited does not store full payment card details.

7. Sharing Your Information

We may share your information with trusted third parties where necessary, including:

Delivery Providers

To deliver your order.

Payment Providers

To securely process payments.

Website & Technology Providers

Including:

Shopify;
Website hosting providers;
Analytics providers;
Customer service platforms.

Age Verification Provider

For purchases of age-restricted products, we share only the information necessary for Yoti to verify your age.

Yoti acts as an independent data controller or processor (depending on the verification service provided) and processes your information in accordance with its own Privacy Policy.

Legal Requirements

Where required by law or regulatory authorities.

We never sell your personal information.

8. Shopify

Our online store is hosted using Shopify.

Shopify processes personal information necessary to provide ecommerce services including checkout, payment processing, fraud prevention, hosting and website security.

9. Cookies

Our website uses cookies and similar technologies for:

Essential website functionality;
Shopping basket functionality;
Analytics;
Marketing preferences;
Fraud prevention and website security.

You can manage cookies using our cookie banner or your browser settings.

10. How We Protect Your Information

We implement appropriate technical and organisational security measures to protect your personal information against:

Unauthorised access;
Loss;
Misuse;
Alteration;
Disclosure.

Yoti also employs industry-standard encryption and security measures to protect personal data processed during age verification.

No online system can be guaranteed to be completely secure.

11. How Long We Keep Your Information

We retain personal information only for as long as necessary.

Examples include:

Order information to satisfy legal and accounting requirements.
Customer correspondence to resolve enquiries.
Marketing preferences until consent is withdrawn.
Age verification results only for as long as necessary to demonstrate legal compliance and resolve any disputes.

12. Your Rights

Under UK GDPR you have the right to:

Access your personal data;
Correct inaccurate information;
Request erasure where appropriate;
Restrict processing;
Object to certain processing;
Request data portability where applicable.

To exercise these rights, please contact us.

Where Yoti acts as an independent data controller for your age verification data, requests relating specifically to information held by Yoti may need to be directed to Yoti in accordance with its Privacy Policy.

13. Marketing Communications

You may unsubscribe from marketing emails at any time by:

Clicking the unsubscribe link; or
Contacting us directly.

14. Third-Party Websites

Our website may contain links to third-party websites, including Yoti.

We are not responsible for the privacy practices or content of external websites and recommend reviewing their privacy policies before submitting personal information.