Terms of Service

Last Updated: 22/07/2026

Overview

This website is operated by Taylor's Eye Witness Limited ("we", "us", "our"). Throughout this website, the terms "we", "us" and "our" refer to Taylor's Eye Witness Limited.

Taylor's Eye Witness Limited operates this online store to provide customers with genuine RÖSLE products in the United Kingdom under an authorised licence agreement.

By accessing our website, browsing our products, or placing an order, you agree to be bound by these Terms of Service, together with any additional policies referenced within these Terms, including our Privacy Policy, Delivery Policy, Returns Policy and Guarantee Policy.

Please read these Terms carefully before using our website. If you do not agree with these Terms, you should not access or use this website.

We reserve the right to update or amend these Terms at any time. Any changes will take effect once published on this website. It is your responsibility to review these Terms periodically. Continued use of the website following any changes constitutes acceptance of the updated Terms.

Our website is hosted and powered by Shopify, which provides the ecommerce platform that enables us to sell products and services to you.

Section 1 – Online Store Terms

By using this website, you confirm that:

You are legally capable of entering into a contract;
The information you provide is accurate and complete;
You will use this website only for lawful purposes.

You must not use our website or purchase products for any illegal, fraudulent or unauthorised purpose.

Where products are subject to age restrictions, you confirm that you meet the relevant legal age requirements before purchasing.

You must not attempt to introduce viruses, malicious code or any harmful material that could affect the operation or security of our website.

We reserve the right to refuse service, cancel orders or restrict access to our website where we reasonably believe there has been misuse, fraudulent activity or a breach of these Terms.

Section 2 – General Conditions

We reserve the right to refuse or cancel orders at our discretion where there is a valid reason, including suspected fraud, incorrect pricing information, stock availability issues or misuse of our website.

Your personal information, excluding payment details, may be transferred through various networks as necessary to provide our services. Payment information is encrypted and processed securely through approved payment providers.

You must not reproduce, copy, resell, exploit or commercially use any part of our website, content or services without our prior written permission.

The headings used throughout these Terms are provided for convenience only and do not affect interpretation.

Section 3 – Website Information

We aim to ensure that all information displayed on our website is accurate, complete and current.

However, errors may occasionally occur, including inaccuracies relating to:

Product descriptions;
Pricing;
Availability;
Delivery information;
Promotional offers.

We reserve the right to correct any errors or update information at any time without prior notice.

Product information provided on this website is for general guidance only and should not replace professional advice where required.

Section 4 – Products and Availability

We make every effort to accurately display our products, including descriptions, images and colours.

However, due to differences in screens, devices and manufacturing batches, we cannot guarantee that colours displayed on your device will exactly match the physical product.

All products are subject to availability.

We reserve the right to:

Limit quantities purchased;
Withdraw products;
Change product specifications;
Refuse orders where necessary.

Nothing within these Terms affects your statutory rights relating to faulty, damaged or incorrectly described goods.

Section 5 – Pricing and Payment

All prices displayed on our website are in pounds sterling (£) and include VAT where applicable.

Delivery charges are displayed separately before checkout is completed.

We reserve the right to amend prices at any time. Price changes will not affect orders that have already been accepted.

Payment must be received in full before products are dispatched.

Payments are processed securely through approved third-party payment providers. We do not store complete payment card details.

Section 6 – Orders

When you place an order, you are making an offer to purchase products from us.

You will receive an order confirmation email acknowledging receipt of your order. This does not constitute acceptance of your order.

A contract between you and Taylor's Eye Witness Limited is formed when we issue a dispatch confirmation email.

We reserve the right to cancel or refuse orders where:

Products are unavailable;
A pricing or description error has occurred;
Payment cannot be authorised;
We suspect fraudulent activity;
Legal restrictions apply.

If payment has already been taken, a full refund will be issued.

Section 7 – Age Restricted Products

Certain products sold through this website may be subject to legal age restrictions.

By purchasing an age-restricted product, you confirm that you are aged 18 or over.

We reserve the right to carry out age verification checks and refuse or cancel any order where satisfactory verification cannot be completed.

Further information is available in our Age Restricted Products Notice.

Section 8 – Third-Party Services and Links

Our website may include links to third-party websites, services or applications.

These links are provided for convenience only. We do not control, endorse or accept responsibility for third-party websites, their content, products or services.

Any purchases or interactions made through third-party websites are subject to their own terms and policies.

Section 9 – Customer Reviews and Submissions

Where customers submit reviews, feedback, comments or other content, you agree that:

Your submission is accurate and lawful;
It does not infringe the rights of another person;
It does not contain offensive, defamatory or unlawful material.

We reserve the right to remove content that breaches these requirements.

By submitting content, you grant us permission to use it for purposes relating to our business, including marketing and improving our services.

Section 10 – Personal Information

Your personal information is processed in accordance with our Privacy Policy.

We are committed to protecting your personal data and complying with applicable UK data protection legislation.

Section 11 – Intellectual Property

All content on this website, including:

Text;
Images;
Logos;
Graphics;
Product information;
Website design;

is owned by Taylor's Eye Witness Limited or used under appropriate licence.

The RÖSLE name, branding and trade marks remain the property of their respective owner and are used by Taylor's Eye Witness Limited under licence.

You must not copy, reproduce, distribute or commercially exploit any website content without prior written permission.

Section 12 – Prohibited Use

You must not use this website:

For unlawful purposes;
To commit fraud;
To infringe intellectual property rights;
To upload harmful software;
To collect personal information without permission;
To interfere with website security;
To misrepresent your identity.

We reserve the right to restrict or terminate access where these Terms are breached.

Section 13 – Limitation of Liability

Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for:

Death or personal injury caused by negligence;
Fraud or fraudulent misrepresentation;
Breach of your statutory consumer rights.

Subject to these limitations, Taylor's Eye Witness Limited shall not be responsible for indirect losses, loss of profits, loss of business opportunities or consequential damages arising from use of this website.

Section 14 – Indemnity

You agree to compensate and protect Taylor's Eye Witness Limited against claims, losses or expenses arising from your breach of these Terms or misuse of our website.

Section 15 – Severability

If any part of these Terms is found to be unlawful or unenforceable, the remaining provisions will continue to apply.

Section 16 – Termination

We may suspend or terminate access to our website where we reasonably believe these Terms have been breached.

Termination does not affect any rights or obligations arising before termination.

Section 17 – Entire Agreement

These Terms, together with our related policies, form the complete agreement between you and Taylor's Eye Witness Limited regarding use of this website.

Section 18 – Governing Law

These Terms are governed by the laws of England and Wales.

Any disputes relating to these Terms shall be subject to the jurisdiction of the courts of England and Wales, unless applicable consumer law provides otherwise.